How To Manage Conflict With Different People
By Training MaD
Conflict usually carries a strong, negative connotation. However, it is through conflict that we understand, develop, and grow. Although these situations can be uncomfortable to sit with at first, navigating them with the right tools and communication style is what makes handling conflict easier. In your workplace, you probably have noticed that there are many different kinds characters to consider as you attempt to solve situations.
Here are some ways to adapt and navigate conflict with a variety of character types:
This employee may think that there is nothing that they can do wrong. The don’t take easy to instructions and don’t take much pride or joy in their job. This employee may be intimidating to approach, as you may fear that they might not take you seriously. Here are some tactics you can use to handle the conflict.
● Keep The Problem At The Forefront Of The Conversation.
Remember, your conversation is not so much a judgement about them as an individual, as it is with the behaviour. Remember to open your ears to anything that may be causing an employee to act this way and see if there are any solutions you can come up with together. Keep the desired action at the end of the conversation and thank them for cooperating.
This employee comes into work but is often times stress and overwhelmed when they come through the door. You may learn that they are overwhelmed with their personal life. The stress of your employee’s life may be spilling over into their work performance.
● Keep In Mind That They Probably Are Aware.
Always ask. This employee may need some work-life balance suggestions but don’t assume you know the depth of their struggles. If their work performance is being affected, acknowledge that you understand that their life may be taking a toll on them. If you demonstrate that empathy while expressing how you can see it’s affecting a certain area of their work, your employee may feel more likely to improve with your help.
The Once-Upon-A-Time Excellent
This employee may have started like most other employees. They have great ambition in the beginning and then as time goes on, their performance may slip. This isn’t so much that they are trying to become lack luster employees, there may be areas where the standards have slipped.
● They Might Just Need A Reminder
Good employees often go unnoticed because their behaviour is the expected status-quo. They may need some more encouragement or a gentle reminder of what’s expected. It may help to place this in a public forum where all workers in that certain department see it, so that no one is being singled out.